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Commercial Conditions

GENERAL TERMS OF SALES

• The following terms of sale refer to the purchase of products or services on “www.laboratoriopesaro.com” and “www.ipupi.com” web sites, internet shops fully owned by Laboratorio Pesaro srl incorporated in Italy having its operative office in Montelabbate (PU), via della Produzione, 94.
• Such sales are intended to be directed to the general public and are not intended for resellers, wholesalers or anyone who might want to sell the purchased products to third parties.
• Any sale will be ruled by Italian law (ref. Law D.LG n. 185/99).
• Privacy will be granted according to the law (ref. Law D.lgs. n. 196/03).

ACCEPTANCE OF THE GENERAL TERMS OF SALES

• The customer, by confirming his order, declares to accept the hereinafter described terms of sales, confirms to have carefully taken vision of such terms and declares to accept them with no exceptions or restrictions.

CUSTOMERS OBLIGATIONS

• The following terms and conditions shall be examined by customers before confirming their order. Such confirmation will imply full knowledge and acceptance on customers side of the general terms of sales and privacy policy.
• The customer undertakes to print such general terms of sales and privacy policy and keep a record of them to comply with art 3 and 4 of the law nr.185/1999.

SHOPPING PROCEDURES

• “www.laboratoriopesaro.com” and “www.ipupi.com” are web sites specialized in stoneware-made tableware, interior decorations and collectibles.
• The purchase of such products which are available as described in the technical and commercial description contained in the web sites, will be conducted by the customer at the indicated price which will be confirmed together with the shipping costs as specified and will anyway be showed on the web site prior to order confirmation.
• Prior to such confirmation the web sites will summarise the order indicating each item cost and total shipping costs.
• By confirming the transaction the customer will receive an e mail containing the date, the total amount to be invoiced and further details.

PAYMENTS

To guarantee maximum safety Laboratorio Pesaro does not have direct access to your credit card numbers and uses the safe circuit of Banca delle Marche, one of the Italian financial institution in internet transactions.

SHIPPING

We can ship to virtually any address in the world. Rates will be calculated automatically before confirming your order or paying the merchandise you are ordering. At Laboratorio Pesaro we generally ship within 7 working days after receiving your order; delivery time depends on UPS and you can track your order in UPS site.
To avoid transportation costs the goods you ordered will only be forwarded when all of them will be available If you wish to split your order please contact us by filling the form in our websites.

OUR RETURNS POLICY

You may return most items sold by Laboratorio Pesaro according to the rules set by the law D.lgs 2.2.2002 n. 24 (G.U. n. 57, 8.3.2002).
We’ll also pay the return shipping cost if the return is a result of our error.
We cannot accept returns of certain items that has been opened (taken out of its wrap) and any item that is not in its original condition, is damaged, or is missing parts.

In order to withdraw from the purchased goods you have to send in ten working days from receiving the goods a registered letter with return receipt to:
Laboratorio Pesaro s.r.l.
Via della produzione, 94
61025 – Montelabbate (PU) Italy

The buyer must send back the sealed ordered goods to Laboratorio Pesaro paying for any required shipment cost. Laboratorio Pesaro will refund the buyer for the price of goods in 30 days from receiving the aforementioned registered letter.